What type of movement is used in the watches?
Tempo Di Lugano watches use one of two movements depending on the watch. The two types of movements in Tempo Di Lugano watches are Japanese Quartz Movement and Swiss Quartz Movements with the exception of one of our watches using a Mechanical Movement. Please check the details in the watch description to find out.
Is my watch waterproof?
All Tempo Di Lugano watches have a water resistance of either 3 ATM or 5 ATM. This means we recommend avoiding any contact with water, but a little splash of water won't hurt. We recommend avoiding wearing your watch while doing activities such as: swimming, diving, showering, bathing, or any other activity where the watch would be exposed directly to water. Please note that water damage is not covered by our three-year warranty.
What kind of stainless steel is used for the watches?
All Tempo Di Lugano watches use 316L surgical grade stainless steel, which is extremely corrosive resistant and ensures longevity with your watch.
How do I use my three-hand movement watch?
Gently pull the crown of the watch out and turn it to set the time. For our models that have a date function pull the crown out to the first position (you will hear a click) and turn to set the date. Pull the crown out to the second position (a second click) and turn to set the time.
How do I use my chronograph watch?
All of our chronograph watches come with a manual in the box on how to operate them.
What types of batteries do you use in your watches?
All of our watches feature standard silver-oxide button cell size batteries that can be found at most watch/jewelry stores.
How long should my watch battery last?
Typically the battery in all Tempo Di Lugano watches are expected to last 2-3 years depending on external factors such as the climate where your watch is.
Do Tempo Di Lugano watches come with a warranty?
All Tempo Di Lugano watches come with a unique, limited warranty that covers manufacture defects for three years after the original date of purchase. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your watch for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental crystal damage, scratches, strap damage, or theft. We do require proof of purchase for all warranty claims and service requests so please keep your receipt.
What is your return/exchange policy?
If you are not 100% satisfied with your purchase, you can return it to us within 60 days free of charge. Please note that items returned within 60 days can be refunded to the original payment source.
Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.
How do I exchange or return a product?
We want you to love your Tempo Di Lugano watch, simple right? If you are not satisfied, you can exchange or return it under the following conditions:
Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases on band), and in their original packaging.
Your return request is submitted within 60 days of receiving your original order.
For our complete return policy click HERE.
Do you ship internationally?
Tempo Di Lugano will gladly send watches to customers anywhere that have an address.
When will I receive my order?
We will always try to get you your order as soon as possible. You should receive your order within 3-5 business days once your payment is verified. This time does not include weekends and holidays. This is an estimate and delivery time may vary depending on other factors outside the control of us or our carrier.
My tracking number isn't working. What should I do?
New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, email us at support@tdlugano.com and we'll help ensure you get your package!
What types of payment do you accept?
Tempo Di Lugano accepts most major credit cards such as Visa, MasterCard, American Express, Discover, payments through PayPal, and now Apple Pay.
Is my payment information safe?
The Tempo Di Lugano online store uses Stripe to accept payments. Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank, including Tempo Di Lugano.
Question not answered here?
Please send us yours to support@tdlugano.com and we will get back to you as soon as possible!
